Support
Found a bug, have an idea, or need help with a game? We read every message.
Email us
support@gndsoft.comPlease include the game name, your device model, OS version, and the level number if it's about a puzzle. We usually reply within two business days.
Frequently asked questions
›Will I lose my progress if I change phones?
Progress is saved on your device. It may move to a new phone through your device or cloud backup, but deleting the game without a backup removes your progress.
›A level feels impossible. Is it solvable?
Yes. Every Palettle level is checked by a solver before release. Try Undo, a Hint, or the extra empty bottle.
›How do I change my ad privacy choices?
On iOS, manage tracking under Settings → Privacy & Security → Tracking. On Android, you can reset or delete your advertising ID in your device settings. In regions that require ad consent, reinstalling the game shows the consent message again.
›Do I need Game Center or Google Play Games?
No. They're only used for leaderboards. You can play everything without signing in, and your progress is still saved on your device.
›How do I delete my data?
Uninstalling the game removes everything stored on your device. For analytics or other data requests, email us and we'll help.
Policies
Palettle